SMM QG has a 14 days return policy. We will happily accept the items that are unused and in their original condition, and have all the original tags and packaging available along with the sale receipt.
Once the items reach us, the case will be investigated and an exchange or a refund will be offered accordingly. Refund will be in the form of a promo code which can be redeemed on the next purchase.
Delivery charges will not be refunded. In case, wrong products/ sizes/ colours are delivered then the delivery charges will be refunded.
Return parcels should be sent to us through any of the courier companies at the following address: SMM QG, Ecommerce Department, 2nd Floor, Plot 19-A, Sector 16, Main Korangi Road, Korangi Industrial Area, Karachi.
If the reverse pick up request for the returning parcel is initiated by SMM QG then it may take up to 20 working days for the completion of the process.
Electronics, cosmetics, perfumes, toys and undergarments cannot be returned or exchanged.
